> ## Documentation Index
> Fetch the complete documentation index at: https://help.pragmachartered.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reword the messages your firm sends

> Write your own wording for client messages Pragma has opened to your firm, preview it and go back to Pragma's wording.

![Messages settings showing a message template editor with preview and placeholders](https://help.pragmachartered.com/images/firm/messages.png)

Only an **Owner** sees **Settings → Messages**. It lists the WhatsApp messages Pragma has opened for your practice to write in its own words. Usually there are none: the page then says **Standard wording, everywhere** and nothing needs your attention. Login codes and security notices always use Pragma's wording and never appear here.

Each message is shown as a card with its description and a badge: **Pragma's wording** if you have not changed it, or **Your wording** once you have saved your own version.

**1. Open the message**

Open the account menu, select **Settings**, then **Messages**. Find the card for the message you want to change.

**2. Edit the wording**

Type in **Message body**. It is plain text: line breaks are kept exactly as you type them, because WhatsApp has no formatting to fall back on. The counter beneath shows the length against the **1000**-character limit. To insert a value Pragma fills in, copy one of the placeholders listed under **Placeholders** exactly as shown, in the form `{{name}}` with double braces.

**3. Check the preview**

**Preview** shows the message with sample values, so you can see the shape of the real message, including line breaks. Under the editor, the current Pragma wording is shown for comparison once yours differs.

**4. Save or discard**

Select **Save wording**. It is available only when you have changed something, the body is not empty, it is within 1000 characters and it uses no unknown placeholder. Use **Discard changes** to go back to the last saved version. Once saved, the next message of this kind uses your wording.

**5. Go back to Pragma's wording**

Select **Reset to Pragma's wording** (shown only after you have saved your own version) and confirm **Use Pragma's wording**. Your version is deleted and the message goes back to Pragma's wording from the next one sent. You can write your own again at any time.

## If saving is refused

| Message | What to do |
| - | - |
| **`{{name}}` is never filled in. Remove it before saving.** (under the editor) | You used a placeholder this message does not have. Use only the ones listed under **Placeholders**. |
| **This message cannot use `{{name}}`. Only the placeholders listed beside the editor are filled in.** | As above, refused when saving. |
| **This wording has an unclosed "`{{`". Every placeholder must be written as `{{name}}`, or the client reads the braces.** | Close the placeholder with `}}` or remove the stray braces. |
| **This message is not open for practices to reword. Ask Pragma to change the wording for everyone instead.** | Pragma has not opened this message for firms to reword. [Submit a support case](https://help.pragmachartered.com/support/submit-a-case.md) if the wording needs to change. |
| **This message cannot be edited by anyone, including platform staff.** | Login codes and session notices have exactly one wording. |
| **Your role does not allow this action. Ask a firm owner or manager.** | Only an Owner can change message wording. |

An empty body sends nothing, so the preview says **An empty body sends nothing. Every message needs at least one character.** until you type something.

> [card] Still stuck?
>
> [Open a case](https://app.pragmachartered.com/support) from **Help & support** in Pragma, or [book a walkthrough](https://help.pragmachartered.com/support/book-a-walkthrough.md) and the team will show you around on a call. Can't sign in? [Contact support](https://app.pragmachartered.com/contact-support).


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