> ## Documentation Index
> Fetch the complete documentation index at: https://help.pragmachartered.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Sign in for the first time

> Use your issued mobile number and password, update an initial password, and choose whether to use two-factor sign-in.

Your account must be issued by an administrator or the Pragma team; there is no public self-registration. Before starting, have the mobile number **or** work email associated with your account and the password you were issued. For a mobile-number account, have access to WhatsApp on that number if a reset or two-factor code is needed. Do not send your password or a code to anyone.

![Sign-in screen showing the mobile number, password and password reset controls](https://help.pragmachartered.com/images/start/login.png)

## Sign-in fields and choices

| Control | How to use it |
| - | - |
| **Mobile number** | Default sign-in field. Type the **10-digit Indian mobile number** associated with your account; use the number itself, not a colleague's. |
| **Sign in with an email instead** | Switches the first field to **Work email**. Enter the work email that was issued for your account. Use **Sign in with a mobile number instead** to switch back; changing paths clears the first field. |
| **Password** | Enter your issued or current password; the form requires at least **8 characters**. This field applies to either sign-in path. |
| **Sign in** | Checks your credentials. If they are not accepted, check which sign-in path you chose and re-enter the password; the mobile path does not disclose whether the number has an account. |
| **Forgot your password?** | Appears only on the mobile path. It opens the WhatsApp-code reset flow described in [Can't sign in?](https://help.pragmachartered.com/troubleshooting/cant-sign-in.md); the work-email path has no reset control. |

**1. Choose the sign-in path**

Open [Pragma sign in](https://app.pragmachartered.com/login). Leave the form on **Mobile number**, or select **Sign in with an email instead** if your account was issued against a work email.

**2. Enter and submit your credentials**

Fill **Mobile number** or **Work email**, then **Password**, and select **Sign in**. A successful password check may take you straight in, ask for a two-factor code, or require you to set a new password first.

**3. Change an issued password if prompted**

On **Set your password**, enter your issued password in **Temporary password**; enter a **New password** of at least **8 characters**, repeat it in **Confirm new password**, then select **Change password**. The two new entries must match. Nothing else in Pragma is available until this change succeeds; other devices remain signed in. If you see a refusal, correct the indicated password or mismatch and submit again.

**4. Complete a two-factor challenge if shown**

On **Enter your code**, enter the six-digit WhatsApp code in **Verification code** and select **Verify and sign in**. The code expires after **five minutes**. If you do not receive it or it expires, select **Send another code** and use the new code. You are signed in only after verification succeeds.

**5. Check where you landed**

Pragma opens the home page for your role in your active firm: an **Owner**, **Manager** or **Preparer** lands on the **Dashboard** ([Find your way around](https://help.pragmachartered.com/getting-started/find-your-way.md)); a **Connector admin** lands on **Clients**; a **Client portal** seat lands on **Your invoices** ([Getting started with your portal](https://help.pragmachartered.com/portal/getting-started.md)). If you see *"Your account is not attached to a firm yet"*, you have no firm membership: open the invite link your firm sent you ([Accept an invitation to a firm](https://help.pragmachartered.com/getting-started/accept-invite.md)) or ask your administrator for one.

## Optional two-factor sign-in

After signing in, open **Settings → Profile → Two-factor sign-in**. This is an account setting, not a firm-wide requirement you can change for colleagues. The panel shows **On** or **Off**, and you must confirm the action with **Your password** (at least eight characters before the button becomes available). Select **Turn on** or **Turn off**; a successful change displays a confirmation. If the password is refused, re-enter your current one.

To turn it on, your mobile number must already be verified and Pragma's WhatsApp number must be connected. If the panel says your number is not verified, reset your mobile-path password once using the WhatsApp code to verify it; if the WhatsApp channel is unavailable, try again later. **Turn on** is unavailable until both conditions hold. When enabled, the next sign-in asks for a six-digit WhatsApp code after your password is accepted. If you later lose the phone, ask support for help; do not assume you can bypass this screen.

![Profile settings with the two-factor sign-in section highlighted](https://help.pragmachartered.com/images/start/two-factor.png)

> [card] Still stuck?
>
> [Open a case](https://app.pragmachartered.com/support) from **Help & support** in Pragma, or [book a walkthrough](https://help.pragmachartered.com/support/book-a-walkthrough.md) and the team will show you around on a call. Can't sign in? [Contact support](https://app.pragmachartered.com/contact-support).


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