> ## Documentation Index
> Fetch the complete documentation index at: https://help.pragmachartered.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage your profile, password and two-factor sign-in

> Check your account details, change your sign-in mobile number or password, and turn two-factor sign-in on or off.

![Profile settings showing name, phone, email, active firm and the two-factor section](https://help.pragmachartered.com/images/start/profile.png)

Everyone, including a **Client portal** seat, can open **Settings → Profile** and **Settings → Security** from the account menu. These settings change your own account only; nobody can change a colleague's password here.

## What the Profile page shows

| Item | What it means |
| - | - |
| **Name** | The name on your account. It is not editable here. |
| **Phone** | The mobile number you sign in with, or **Not recorded**. Select **Change** to edit it. |
| **Email** | Your work email if your account has one; otherwise **—**. Not editable here. |
| **Active firm** and **Role in it** | The firm you are working in now and your role there. Switch firms from the account button. |
| **Your firms** | Shown only if you belong to more than one firm: each firm with your role in it. The active one is highlighted. |

**1. Change your sign-in mobile number**

Open **Settings → Profile** and select **Change** beside **Phone**. Enter the new number in **Mobile number** — 10 digits for an Indian mobile, starting 6, 7, 8 or 9 — and select **Save number**, or **Cancel** to leave it as it was. The change applies to your sign-in immediately: sign in with the new number from now on.

**2. Change your password**

Open **Settings → Security**. Enter **Current password**, a **New password** of at least 8 characters, and the same again in **Confirm new password**, then select **Change password**. A **Password changed.** notice confirms it and you stay on the page. Your other devices stay signed in.

**3. Turn two-factor sign-in on or off**

On **Settings → Profile**, find **Two-factor sign-in**. Its badge reads **On** or **Off**. Enter **Your password** and select **Turn on** or **Turn off**. When it is on, every sign-in asks for a six-digit code sent to your mobile on WhatsApp after your password is accepted.

![Security settings with the change password form](https://help.pragmachartered.com/images/start/security.png)

## Two-factor sign-in conditions

**Turn on** stays unavailable until both of these hold, and the panel tells you which one is missing:

* **Your mobile number has been verified.** If it says *"Your mobile number has not been verified yet, so a code would have nowhere to go"*, reset your password once from the sign-in screen with **Forgot your password?**. Entering the WhatsApp code is what verifies the number.
* **Pragma's WhatsApp number is connected.** If it says *"Pragma's WhatsApp number is not connected right now, so a code could not be sent"*, try again shortly.

The button also stays unavailable until **Your password** has at least 8 characters. If the password is wrong you see **That password was not accepted.** A successful change shows *"Two-factor is on. Your next sign-in will ask for a code sent to your mobile on WhatsApp."* or *"Two-factor is off. Your password alone will sign you in."*

## If a change is refused

| Message | What to do |
| - | - |
| **Another account already uses that mobile number. A number identifies exactly one person.** | The number belongs to another account. Check the digits. One person keeps one account even across several firms, so ask the firm's Owner rather than creating a second account. |
| A message ending **ten digits for an Indian mobile, or the full number with its + country code** or **an Indian mobile number starting 6, 7, 8 or 9** | Enter exactly 10 digits, or the full international number starting with **+**. |
| **The two new passwords do not match.** | Retype **Confirm new password** so it matches **New password**. |
| **Current password: does not match this account's password.** | Re-enter the password you signed in with. If you have forgotten it, sign out and use [Can't sign in?](https://help.pragmachartered.com/troubleshooting/cant-sign-in.md). |
| **New password: Choose a password different from your current one.** | Pick a password you are not already using. |
| **New password: must be at least 8 characters.** | Use a longer password. |

If you were sent to a page titled **Set your password** right after signing in, your account is still on its issued password; see [Sign in for the first time](https://help.pragmachartered.com/getting-started/first-sign-in.md).

> [card] Still stuck?
>
> [Open a case](https://app.pragmachartered.com/support) from **Help & support** in Pragma, or [book a walkthrough](https://help.pragmachartered.com/support/book-a-walkthrough.md) and the team will show you around on a call. Can't sign in? [Contact support](https://app.pragmachartered.com/contact-support).


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.