> ## Documentation Index
> Fetch the complete documentation index at: https://help.pragmachartered.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Ask about your invoices

> Ask questions in plain words about the invoices you have sent and the documents your accountant has asked for.

The **Ask** tab is available if your accountant has turned it on. If you do not see **Ask** next to **Invoices** and **Requested by your accountant**, it is not turned on for you; ask your accountant if you would like it.

Ask answers questions about two things only: the invoices you have sent your accountant, and the documents they have asked you for. It answers about your own company only. It only reads: it never approves, files or sends anything.

**1. Open the Ask tab**

On your portal page, select **Ask**.

**2. Type your question**

Type into the box under **Ask about your invoices**, or select one of the example questions, such as **Which of my invoices were returned to me?** or **What documents is my accountant waiting for?**. Select **Ask**, or press Enter. Use Shift+Enter for a new line.

**3. Read the answer and check its sources**

While it works, the answer shows **Reading your records…**. When it is ready, numbered links in the answer and under **Sources** take you to the list it came from on your portal page. If an answer says **This answer cites no records. Verify it before relying on it.**, check it against your invoice list before you rely on it.

**4. Start again if you like**

Your conversation is kept when you reload the page. To start a fresh one, select **New conversation** at the top of the page.

Answers are drafts to check against the records they cite. Your questions and answers are kept for **30 days**, and the **Owner** of your accountant's firm can see them. You can ask up to **20** questions an hour.

## If you get no answer

| Message | What to do |
| - | - |
| You have reached the assistant's limit of 20 questions an hour for one person. Try again in … minutes. | Wait for the time shown, then ask again. |
| Your firm has reached the assistant's limit of 200 questions an hour. Try again in … minutes. | Wait for the time shown, then ask again. |
| The assistant is still answering your last question. Wait for that answer before asking another. | Wait for the current answer to finish. |
| The assistant is not available for your firm yet, so the question was not sent. | Ask your accountant whether **Ask** is still available. |
| The assistant could not reach its AI service, so nothing was answered. Contact Pragma Chartered support if this keeps happening. | Ask again; if it keeps failing, ask your accountant to contact Pragma support. |
| The AI service is busy right now. Ask again in a few minutes. | Ask again later. |
| The AI service is unavailable right now. Ask again in a few minutes. | Ask again later. |
| The AI service returned an error, so there is no answer. Ask again; if it keeps failing, contact Pragma Chartered support. | Ask again; if it persists, tell your accountant. |
| The answer took longer than 90 seconds and was stopped. Ask a narrower question, for one client or one period. | Ask a narrower question, for example about one month. |
| The question needed more record reads than one answer is allowed, so it was stopped. Ask about one client or one period at a time. | Split the question up. |
| The answer was longer than the assistant may write and was cut off, so it is not shown. Ask a narrower question. | Narrow the question. |
| The model declined to answer this question. | Rephrase the question about your records. |
| The answer was interrupted before it finished. Ask again. | Ask the question again. |
| Your access changed while the answer was being prepared — the assistant was turned off, or your role or assignments changed — so it was stopped. | Your accountant may have turned **Ask** off. Reload the page. |

> [!NOTE]
>
> Questions about your books? Contact your accountant. Can't sign in at all? [Contact Pragma support](https://app.pragmachartered.com/contact-support).


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