> ## Documentation Index
> Fetch the complete documentation index at: https://help.pragmachartered.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Book a walkthrough

> Ask the Pragma team to walk you or your firm through Pragma on a call.

If the guides have not answered your question, or you would rather be shown than read, ask the Pragma team for a walkthrough. A walkthrough request is a support case with the **Book a walkthrough** category: it gets a reference, the team calls to confirm a time, and signed-in staff see the reply on **Help & support**.

> [card] [I can sign in](https://app.pragmachartered.com/support?new=walkthrough)
>
> Open **Help & support** with the walkthrough form ready. If Pragma asks you to sign in first, select **Book a walkthrough** on **Help & support** afterwards.

> [card] [I can't sign in](https://app.pragmachartered.com/contact-support?category=walkthrough)
>
> Use the public form with **Book a walkthrough** preselected. The team calls the mobile number you enter.

**1. Open the walkthrough form**

In Pragma, select **Help & support** under **Manage**, then **Book a walkthrough**. The panel opens with **Category** set to **Book a walkthrough** and **Subject** set to **Walkthrough request**; you can change either.

**2. Say what you want to cover and when**

In **Description** (10–4,000 characters), list the topics or pages you want to see, who from your firm will join, and two or three times that suit you, in IST. For example: "Review queue and Tally handoff for two preparers; Tue or Wed after 3 pm."

**3. Request and keep the reference**

Select **Request walkthrough**. Save the reference shown, such as **PC-XXXXXX**. The team calls to confirm a time; signed-in staff also see the confirmation under **Reply from Pragma** on the case.

A walkthrough request is not a booking until the team confirms it. If a time no longer suits you, reply by opening a new case quoting your reference.

> [card] Still stuck?
>
> [Open a case](https://app.pragmachartered.com/support) from **Help & support** in Pragma, or [book a walkthrough](https://help.pragmachartered.com/support/book-a-walkthrough.md) and the team will show you around on a call. Can't sign in? [Contact support](https://app.pragmachartered.com/contact-support).


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