Send an invoice to your accountant - Pragma Chartered Help

You can send invoices from your portal at any time. They are always filed under your own company; there is nothing to choose. Your accountant checks every invoice before anything goes into your books. If your accountant has registered your mobile for WhatsApp, you can also WhatsApp your bills to their number instead. Either way, they appear in your Invoices list. See Get started with your client portal.

Open the upload panel

Select Send an invoice at the top of your portal page. You can also use Send an invoice in the empty invoice list, or on the Getting started checklist.

Choose what kind of invoices these are

Under These invoices are, choose one:

Purchase: bills from suppliers. This is selected each time you open the panel.
Sales: invoices you issued to customers.

The choice applies to every file you drop at the same time, so send purchase bills and sales invoices separately.

Drop or choose your files

Drop your files on Drop invoices here, or choose files, or select it to pick them. You can send PDF, JPEG or PNG files, up to 20 at a time and up to 19 MB each.

Check each file

Each file is listed with its progress: Sending, then Reading it, then Sent to your accountant. When every file is done, select Done.If a file shows Could not be sent, the reason is shown under its name. Fix it and send that file again; the other files have already arrived and do not need sending again.

Sent to your accountant means your accountant has the invoice. It does not mean it is approved or filed. Follow its progress in the Status column of your Invoices list; Get started with your client portal explains each status.

If a file could not be sent

Message	What to do
Only PDF, JPEG and PNG files are accepted.	Save or scan the invoice as a PDF, JPEG or PNG and send it again.
This file is … MB. The limit is 19 MB.	Scan at a lower resolution, or split the file, and send it again.
This file is empty.	The file has no content. Save it again from where you got it.
Upload at most 20 files at a time.	Send the files in smaller groups.
The file could not be stored. Check your connection and retry.	Check your internet connection and send the file again.
This exact file was already uploaded for this firm. The existing review item holds it — nothing was created.	Your accountant already has this exact file, so nothing new was added. Look for it in your Invoices list; if it is not there, ask your accountant.

Questions about your books? Contact your accountant. Can’t sign in at all? Contact Pragma support.