1
Find the client's issue
Open GST health. Use the Client or GSTIN search and Severity (All, Urgent, Check) and Issue filters. These controls filter the visible rows; they do not change any issue. Check the summary for the number of GST clients, clients with nothing to do and the age of the oldest check. If there is no visible GST client, check registration and client assignment.
2
Read the result and open its source
Each checked issue has a Client, Severity, Issue, Period, Detail and Checked age. Urgent and Check are triage labels, not filing states. Select a row or its client link to open the related client GST, compliance or profile view. Inspect the actual return, draft or statement there and make corrections only if your role permits. A client with no check has a Not checked row and no issue details; open it to inspect the client GST health view.
3
Request a new check
Select Refresh after correcting the underlying data. The page reports either that clients are being checked (rows update as each finishes) or that every client was checked in the last two minutes. Clients are also checked each morning and after sign-off. Wait for the new check before treating a disappearing row as resolved.
If Refresh displays an error, follow the message and try again when the cause is addressed; a request to refresh is not proof the checks finished. Verify any statutory deadlines independently against the original government source: this screen does not determine them.
Still stuck?
Open a case from Help & support in Pragma, or book a walkthrough and the team will show you around on a call. Can’t sign in? Contact support.