Submit from your workspace
Before you start, sign in to the correct firm. If you belong to several firms, use the account menu to check the active firm; a case created here is associated with that firm. You do not need to enter your name or mobile number in this form: it uses your signed-in account.1
Open New case
In Pragma, select Help & support under Manage. The page suggests checking the help center first; Open help center opens these guides in a new tab. Select New case (also offered as the action when you have no cases yet). Check the active firm before submitting.
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Describe the issue
Choose Category, fill Subject and Description, and add screenshots only if they help explain the issue. Check filenames and remove any unintended attachment.
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Submit and save your reference
Select Submit case; it reads Submitting… while the optional files upload and the case is created. If the panel displays a validation or upload error, correct the indicated field or file and submit again. On success, the panel closes, the list switches to All, and a notice says Case PC-XXXXXX opened. We’ll reply here. with your case reference.
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Read updates
On Help & support, the list shows Reference, Subject, Category, Status and Updated. Use the Status filter (All, Open, In progress, Resolved). Select your case row to see its reference and subject, category and opening time, the current status, What you sent, Attachments with each file’s scan state (Scanning…, Scanned clean, Scan failed or Flagged by malware scan) and Reply from Pragma when a reply exists. The panel does not offer a file-opening or reply-writing control.
If the case is refused
A Client portal seat that opens Help & support sees This page is for the practice with Open your invoices instead of the form; ask your practice for help.
Contact support while signed out
The public Contact support page does not require a session. Use it if you cannot sign in. It is a separate form: it cannot attach files or show you a case history or staff reply.1
Fill the public case form
Open Contact support and enter all the contact and issue details in the table. Double-check the mobile number: the team uses it to call you. There is no screenshot field on this page.
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Submit and keep the reference
Select Submit case; it reads Submitting… while sending. If a field is refused, correct it and try again. We couldn’t send your case. Check your connection and try again. means it did not reach Pragma. Too many attempts means too many public cases were sent from your connection recently (the limit is 5 an hour); wait and try again. A successful submission shows Case received and “Case PC-XXXXXX received. The Pragma team will call you on +91 …”, with Back to sign in and Help center links. Keep that reference for follow-up. You cannot view a reply on the public page; if you can sign in later, use Help & support for signed-in cases rather than assuming a public case appears in your list.
Still stuck?
Open a case from Help & support in Pragma, or book a walkthrough and the team will show you around on a call. Can’t sign in? Contact support.