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Only an Owner sees Settings → Messages. It lists the WhatsApp messages Pragma has opened for your practice to write in its own words. Usually there are none: the page then says Standard wording, everywhere and nothing needs your attention. Login codes and security notices always use Pragma’s wording and never appear here. Each message is shown as a card with its description and a badge: Pragma’s wording if you have not changed it, or Your wording once you have saved your own version.
1

Open the message

Open the account menu, select Settings, then Messages. Find the card for the message you want to change.
2

Edit the wording

Type in Message body. It is plain text: line breaks are kept exactly as you type them, because WhatsApp has no formatting to fall back on. The counter beneath shows the length against the 1000-character limit. To insert a value Pragma fills in, copy one of the placeholders listed under Placeholders exactly as shown, in the form {{name}} with double braces.
3

Check the preview

Preview shows the message with sample values, so you can see the shape of the real message, including line breaks. Under the editor, the current Pragma wording is shown for comparison once yours differs.
4

Save or discard

Select Save wording. It is available only when you have changed something, the body is not empty, it is within 1000 characters and it uses no unknown placeholder. Use Discard changes to go back to the last saved version. Once saved, the next message of this kind uses your wording.
5

Go back to Pragma's wording

Select Reset to Pragma’s wording (shown only after you have saved your own version) and confirm Use Pragma’s wording. Your version is deleted and the message goes back to Pragma’s wording from the next one sent. You can write your own again at any time.

If saving is refused

An empty body sends nothing, so the preview says An empty body sends nothing. Every message needs at least one character. until you type something.

Still stuck?

Open a case from Help & support in Pragma, or book a walkthrough and the team will show you around on a call. Can’t sign in? Contact support.